Frequently asked questions

Our gyms do not have staff on site but you try out Hukka Xpress gyms by purchasing a €10 one-time visit in our online store. The one-time visit is activated immediately after purchase and is valid for the day of purchase. Check-in to the gym is done via the Hukka Xpress app, which you need to download to your device.

If you choose to join Hukka Xpress within 14 days of your visit, the price of €10 will be compensated to you in your first billable membership fee after joining.

Remember to bring a padlock with you, if you want to keep your bag in a locked cabinet during your exercise.

Everybody over 15 years of age are welcome to test our facilities!

Buy one-time visit here!

Hukka Xpress memberships require 15 years of age. All our memberships use the e-invoice system and thus require a Finnish personal number and a valid Finnish ID.

Buy your membership here!

Download the Hukka Xpress app from the App Store or Google Play. You can access the gym using the app.

Logging in with the app:
When you arrive at the gym, open your app, tap the orange key icon in the bottom right corner of the home screen, and scan the QR code at the door reader.

If you are an old member and haven’t downloaded the app yet, you need to change your password when first logging in.

If, as a new member, you are unable to use a smartphone and the app, please contact info@nullhukkaxpress.net. The membership card costs €9, which will be added to your next membership payment. Cards are sent by mail, with a delivery time of approximately 7 business days.

First, make sure you have the Hukka Xpress app and a valid membership for the correct gym. The Liikuntakeskus Hukka app does not work for logging into Hukka Xpress if you have a Hukka Xpress membership.

If you have the correct app and membership, check that your membership fee has been paid. Access to the gym is denied if the membership fee has not been paid within 14 days of the invoice due date. Please note that you will only be able to access the gym once the payment is marked as “paid” in the app or in your account. Depending on the payment method, it may take a few business days for the payment to be registered in our system. The invoice must always be paid using the provided details and reference number; otherwise, the payment will not be registered as completed.

Make sure you have granted the app permission to use your camera. You can enable camera access by going to your phone’s settings, selecting the Hukka Xpress app, and allowing camera usage.

You can view membership terms and conditions them here. You will also be asked to read and agree to the terms when you join.

The age limit for Hukka Xpress is 15 years. We require parental consent from all minors. Please ask your guardian to send us an informal consent to info@nullhukkaxpress.net.

Hukka Xpress membership can be cancelled before the expiry of the fixed-term contract if you move further than 75 kilometres from the centre of Oulu. The term of notice required is one calendar month. Send your notification complete with appendices via the Hukka Xpress app or by logging in to you Oma tili account. As proof,  present a copy of your notification of change of address to the Local Register Office and Posti, the rental agreement for your flat, or a certificate from your place of employment.

If your children are over 15 and have their own membership, we welcome them! Hukka Xpress is only intended for people over 15 years old, and the membership is personal, so exercising with children younger than that is not possible in the gym.

If you want to exercise with children, Health Club Hukka membership includes free child care. In addition, 8-14 year olds have their own HukkaJuniori membership.

The Hukka Xpress membership is personal and cannot be rented, borrowed or used by anyone other than the person who signed the contract. Possible abuses result in a penalty of 250 euros and a possible ban on membership or immediate termination of membership.

If you wish, you can gain access to all Hukka Xpress gyms instead of just your designated gym, by paying an additional monthly fee as little as €9. You can upgrade your membership using this form on our Contact page.

Check here to see, whether the Loyal Member Benefit system applies in your case.

You can change your home gym with this form on our Contact page. We charge a service fee of 9 euros for the change of home gym. You will receive a confirmation in your e-mail when the change has been made.

Check here to see the effect of the Loyal member benefit system on changing the home gym.

Paid Membership Freeze

As a Hukka Xpress member, you can freeze your membership for a fee of €9 per month for 1 to 3 months at a time. Paid freezes can be used for a maximum of 3 months within a calendar year. The freeze does not affect the free freeze months included in loyal member benefits, and membership fees are not charged during the freeze period. The fee is billed in a single invoice, with the due date on the 5th day of the month following the freeze request. You can easily manage the paid membership freeze yourself through the app or via Oma tili page.

Other Freeze Options

Memberships can also be frozen due to pregnancy, military service, a serious illness, or a medical leave lasting more than 14 days. Please remember to attach the necessary documentation for your freeze request.

Additionally, you can pause your membership using loyalty freeze months included in our customer benefits. Check the latest loyalty benefits here.

You can request a membership freeze directly in the app by going to Profile / My Subscriptions and clicking the three dots next to your active membership. This can also be done via the Oma tili browser version on your personal page under My Subscriptions.

Freezes are always credited toward future membership fees and cannot be applied to outstanding payments or converted into cash. Membership cannot end to a freeze month.

Did you know that if you need a break from training, you can freeze your membership for €9 per month instead of canceling? This way, you won’t lose your loyalty benefits! Freezing your membership is easy to do through the app or via Oma tili page.

If you still wish to cancel your membership, you can do so directly in the app by going to Profile / My Subscriptions and clicking the three dots next to your active membership. This can also be done via the Oma tili browser version on your personal page under My Subscriptions.

Please note that memberships have a notice period of one calendar month. This means that if you cancel your membership during the current month, it will remain active until the end of the following month, and the membership fee for that month will still be charged. If your membership has a fixed-term contract, it will end only once the fixed period has expired.

If you have an annual membership that has already passed its fixed term and you want to cancel it before the billing cycle ends, or if you have already received a new annual invoice, please contact info@nullhukkaxpress.net.

Not paying an invoice does not replace a cancellation request or remove payment obligations. A written cancellation request is always required to end a membership. Membership cannot end to a freeze month.

Purchasing a Membership with Epassi

Epassi can be used as a payment method in our online store when you join as a member. Please make sure your Epassi account covers the full amount of your online purchase as the payment cannot be split between different payment methods.

Paying Membership Fees with Epassi

If you do not have an active e-invoice agreement, you can pay your membership fees directly with Epassi via the app or your Oma tili account. Please note that your Epassi account must contain the full amount of the invoice, as payments cannot be split between different payment methods. If your Epassi account does not cover the full amount, please pay the invoice using other payment methods.

If you have an active e-invoice agreement, want to pay membership fees in advance or do not have enough balance in your Epassi account to cover the full membership fee, you can make a remote payment in advance for upcoming membership fees via Epassi and send us the receipt as follows:

• Search for “Hukka Xpress” as the service location in Epassi.
• Enter the desired amount and confirm the payment. You can pay any amount you choose, and it does not need to be an even number.
• Send the payment receipt to info@nullhukkaxpress.net. The amount you paid will be credited toward your upcoming membership fees.

Please note that the use of sport benefits requires an active membership, and no refunds are given for previously paid sport benefits if your membership ends. We recommend paying for several months at once. We do not accept paper vouchers.

Purchasing a Membership with Sport Benefits

A new membership cannot be purchased with Smartum or Edenred. You must first purchase your membership in our online store, after which sport benefits can be used for membership fees.

Paying Membership Fees with Sport Benefits

Once you have an active membership, you can make a remote payment through your benefit provider’s app and send us the receipt as follows:

• Search for “Hukka Xpress” as the service location in the app.
• Enter the desired amount and confirm the payment. You can pay any amount you choose, and it does not need to be an even number.
• Send the payment receipt to info@nullhukkaxpress.net. The amount you paid will be credited toward your upcoming membership fees.

Please note that the use of sport benefits requires an active membership, and no refunds are given for previously paid sport benefits if your membership ends. We do not accept paper vouchers. We recommend paying for several months at once.

E-invoice & Monthly Billing

When you join as a member, you will automatically receive an e-invoice proposal in your online bank the following day. In some banks, the e-invoice proposal is only visible when logging in via browser. Please remember to approve the proposal in your online bank if you wish to use e-invoicing for your membership fees.

If no e-invoice proposal appears in your online bank, you can also create the e-invoice agreement yourself as follows:

1. Log in to your online bank and start a new e-invoice agreement.
2. Search for the biller Hukka Oy or Liikuntakeskus Hukka.
3. Use your membership number as the identifier – you can find it in the Profile section of the app or in the order confirmation email you received after joining.

If you are using e-invoicing, you can also pay future membership fees with sport benefits. However, note that other payment methods cannot be used alongside e-invoices, and membership fees cannot be paid directly in the app or via Oma tili account.

If you do not activate e-invoicing, you will receive your future membership fee invoices by email, and you can also pay them directly via the app or your Oma tili account.

Please note that gym access will be denied if a membership fee is not paid within 14 days of the invoice due date. Not paying an invoice does not replace the termination notice and does not remove the payment obligation. We do not accept cash payments, as our facilities do not have cash desks. Payments also cannot be made on-site.

Debt Collection

B2-Impact is responsible for the debt collection of Hukka OY. For inquiries regarding collection invoices, please contact: https://www.b2-impact.fi/yhteystiedot/

If you wish, you can change your billing to an from annual fee to a monthly bill or the other way around. You can change your membership’s billing method using this form on our Contact page.

We accept the most common debit and credit cards, MobilePay, Apple Pay (via debit or credit card payment), and sport benefits from Epassi, Smartum, and Edenred. Please note that Smartum and Edenred cannot be used to pay for a new membership – they can only be used after you have already become a member.

When you join as a member, you will automatically receive an e-invoice proposal in your online bank. If you wish to use e-invoicing for your membership fees, remember to approve the proposal or create the agreement yourself in your online bank. See more on the Billing section.

If you are using e-invoicing, membership fees can only be paid via e-invoice or sport benefits (see Paying with Sport Benefits). Other payment methods cannot be used alongside e-invoices, and payments cannot be made directly in the app or via Oma tili account.

If you do not wish to use e-invoicing, you will receive invoices directly to your email, app, and Oma tili account. In this case, you can pay membership fees through the app or Oma tili account using your preferred payment method. For paying membership fees with Smartum or Edenred, see Paying with Sport Benefits.

You can pay membership fees on behalf of another person – for example, a minor child or spouse – either via e-invoice, directly through the Hukka Xpress app, or by email invoice.

E-invoice

To receive e-invoices on behalf of another person, you must have a Hukka Xpress user account or membership. If you are not a member, create a user account for yourself and notify us that you wish to receive e-invoices on behalf of another person by contacting info@nullhukkaxpress.net. We will then send you an e-invoice request for the membership in question. You can create a user account through this link by clicking Create account.

If you wish, you can log in to the Hukka Xpress app or Oma tili account with the credentials you created, where you can track the gym visits of the member you are paying for, as well as view payment details and payment history. Please note that once you have subscribed to e-invoicing, membership fees can no longer be paid directly through the app or Oma tili account.

App or Oma Tili Account

If you wish to pay another person’s invoices directly through the Hukka Xpress app or Oma tili account, you must have a Hukka Xpress user account or membership. If you are not a member, create a user account for yourself and notify us that you wish to pay another person’s invoices by contacting info@nullhukkaxpress.net. You can create a user account through this link by clicking Create account.

With the credentials you created, you can log in to the Hukka Xpress app or Oma tili account, where you can track the gym visits of the member you are paying for, view payment details and history, and pay open invoices.

Email Invoice

Another person’s invoices can also be sent to you by email. In this case, you do not need to create a user account. Simply notify us of your wish to pay another person’s invoices by email at info@nullhukkaxpress.net.

Memberships have a notice period of one calendar month. This means that if you cancel your membership during the current month, it will remain active through the following month. As a result, the membership fee for the following month will still be charged.

Not paying the invoice does not replace a formal cancellation notice and does not remove your payment obligation.

Our gyms do not have staff on-site, but the facilities and services are designed to be user-friendly, ensuring that working out is smooth, effortless, and enjoyable independently. Our customer service operates digitally. If you have any questions, go through our FAQ page first or use our chatbot.

If you can’t find an answer to your question, you can contact us via this form, or by sending an email to info@nullhukkaxpress.net. You can also call our phone service, which is available twice a week. See our customer service contact details here.

As a thank you for your commitment we have a loyalty system for Hukka Xpress members. You will receive your first loyal member benefits after your membership has lasted continuously for one year. With a five-year membership, you get even more loyalty benefits. Read more.

As a Hukka Xpress member, you also get valuable benefits from our many different partners. See Hukka Recommends! benefits here (in Finnish).

By showing your valid Hukka Xpress member card at Health Club Hukka’s reception, you are eligible for one day visit for 10 euros (normal price €20).

Some membership benefits, for example the use of Pikku-Hukka childcare services, online booking, and attending workshops and events, are restricted for one day visitors.

As a Hukka Xpress member you also have the option to upgrade your membership to Health Club Hukka for less than usual – read more here!

Only Kuntokompassi coaches are allowed to offer personal training services in our gyms. Coaching by other providers is not permitted. Likewise, creating content for the purpose of selling or promoting coaching services is allowed exclusively for Kuntokompassi coaches.

The gyms of Hukka Xpress have shower and washing rooms as well as comfortable dressing rooms. We do not provide infrared saunas or Finnish saunas for our customers.

At Hukka Xpress gyms, you can take photos and videos for personal use. However, please be mindful of others and do not photograph or record other people without their consent. This also applies to individuals who may appear in the background. Additionally, avoid taking photos or videos in changing rooms and shower areas.

To take photos or videos for marketing materials or commercial collaborations with other companies, you need a separate permission. For more information, please contact info@nullhukkaxpress.net.

Creating content for the purpose of selling or promoting training services is only allowed for Hukka Xpress trainers. However, Hukka Xpress facilities can be rented for producing training materials or similar content under a separate agreement at a daily/hourly rate. For more information, please contact info@nullhukkaxpress.net.

According to our experience, Hukka Xpress gyms have the most peaceful training times during the day from 5 a.m. to 4 p.m. and at night from midnight to 5 a.m. Of the weekdays, Thursdays and Fridays are quieter in the gym. The gyms are busiest from Monday to Wednesday from 17:00 to 20:00.

Safety at Hukka Xpresses is important to us.

In all of our centers, you can find initial extinguishing equipment and call buttons for the security guard.

The security company PoKo makes surveillance rounds and checks memberships. Please prove your identity when asked.

At Hukka Xpresses, you can find lockable lockers in the dressing rooms, for which you need your own padlock. The thickness of the padlock handle should be 6-8 mm. The collar of the lock must not be thinner than 6 mm, otherwise the lock will not work properly.

Please empty your locker after training for the next user.
We periodically empty the cabinets that have been locked for a long time and deliver them to the lost goods office https://www.pplp.fi/

Hukka Xpress is not responsible for the member’s personal property.

Hukka Xpress centers have lost and found boxes in the lobbies. We deliver found goods monthly to the found goods services of PPLP: https://www.pplp.fi/