Frequently asked questions
Membership
Is there any way I could test your facilities?
You can try out our gyms by buying a one-time visit!
If you choose to join Hukka Xpress within 14 days of your visit, the price of 10 € will be compensated to you in your membership fee after joining.
Remember to bring a padlock with you, if you want to keep your bag in a locked cabinet during your exercise.
Everybody over 15 years of age are welcome to test our facilities!
How to buy a membership?
Hukka Xpress memberships require 15 years of age. All our pay-per-month memberships use the e-invoice system and thus require a Finnish personal number and a valid Finnish ID. If you don’t have them and want to join, we suggest our prepaid deals.
How do I log in to the gym?
Download the Hukka Xpress app from the App Store, Google Play Store, or our online store. You can access the gym using the app.
Logging in with the app:
When you arrive at the gym, open your app, tap the orange key icon in the bottom right corner of the home screen, and scan the QR code at the door reader.
Old membership cards will also continue to work for now.
Where can I view your membership terms?
You can view membership terms and conditions them here. You will also be asked to read and agree to the terms when you join.
Membership of a minor
The age limit for Hukka Xpress is 15 years. We require the guardian’s consent from all minors. The guardian’s information is filled in upon joining.
If the young person does not have their own online banking credentials, you can make the young person’s membership with the guardian’s credentials as well.
What if I move out of Oulu during my membership?
Hukka Xpress membership can be cancelled before the expiry of the fixed-term contract if you move further than 75 kilometres from the centre of Oulu. The term of notice required is one calendar month. Send your notification complete with appendices via the Hukka Xpress app or by logging in to you Oma tili account. As proof, present a copy of your notification of change of address to the Local Register Office and Posti, the rental agreement for your flat, or a certificate from your place of employment.
Can I take my child with me to Hukka Xpress?
If your children are over 15 and have their own membership, we welcome them! Hukka Xpress is only intended for people over 15 years old, and the membership is personal, so exercising with children younger than that is not possible in the gym.
If you want to exercise with children, Health Club Hukka membership includes free child care. In addition, 8-14 year olds have their own HukkaJuniori membership.
Freezing of membership
In principle, Hukka Xpress memberships cannot be freezed. A freeze due to pregnancy, military service, serious illness or sick leave lasting more than 14 days is nevertheless possible. You can request a freeze via the app or by logging in to your Oma tili account.
Check here the effect of the loyalty system to your advantage.
How can I cancel the membership?
You can change, update or cancel your membership via the app or by logging in to your Oma tili account.
Failure to pay the invoice does not replace the membership termination notice and does not remove the obligation to pay. To terminate membership, a written notice of termination is always required using the form linked above.
Please remember that the Hukka Xpress membership has a notice period of one calendar month. Membership terminated this month will therefore expire at the end of the next month.
Any questions? Send us a message via the form on the contact page.
How do I create an account for the HukkaOnline service?
If you are a Hukka Xpress member and don’t have an account yet, you can create one here.
Billing and membership fees
Paying with sport vouchers (Smartum, e-Passi, etc.)
As an Xpress Member
You can make a payment using one of the following methods:
You can complete the payment remotely via your service provider’s app and send us a receipt. Follow these steps:
- Use the search function in the app to find “Hukka Xpress” as the payment location.
- Enter the desired amount and confirm the payment.
- Send the payment receipt to info@nullhukkaxpress.net. We will deduct the amount from your next membership fee.
New Member
Complete your membership registration as usual through the app or online store. After joining, you can add your exercise benefit following the instructions above, and the amount will be applied to your next membership fee.
Billing
E-invoice & monthly billing
We recommend activating the e-invoice immediately after joining, this way you avoid the 5 euro invoicing surcharge.
You can choose e-invoicing as your payment method in your online bank or pay your invoices via the app. If you choose e-invoicing, look for “HukkaOy” or “Liikuntakeskus Hukka” as the invoicer. Your membership number serves as an identifier, which you can find in the profile section of the app.
Change in billing method
If you wish, you can change your billing to an annual fee or a monthly bill. Contact info@nullhukkaxpress.net.
Debt collection
Cash-In Consulting is responsible for the debt collection of Hukka Oy. For debt collection invoices, please contact Cash-In Consulting directly: https://www.cash-in.com/en/contact-us/contact-us/
Please note that failure to pay the invoice does not replace the membership termination notice and does not remove the obligation to pay.
Services
Do you provide loyal member benefits?
As a thank you for your commitment we have a loyalty system for Hukka Xpress members. You will receive your first loyal member benefits after your membership has lasted continuously for one year. With a five-year membership, you get even more loyalty benefits. Read more.
As a Hukka Xpress member, you also get valuable benefits from our many different partners. See Hukka Recommends! benefits here (in Finnish).
Can I use all Hukka Xpress gyms?
If you wish, you can gain access to all Hukka Xpress gyms instead of just your designated gym, by paying an additional monthly fee as little as 9 €. You can upgrade your membership using this form.
Check here to see, whether the Loyal Member Benefit system applies in your case.
If you’ve joined Hukka Xpress before June 1st, 2021, you automatically have access to Hukka Xpress Rotuaari and Alppila.
How can I change my home gym?
You can change your home gym with this form. We charge a service fee of 9 euros for the change of home gym. You will receive a confirmation in your e-mail when the change has been made.
Check here to see the effect of the Loyal member benefit system on changing the home gym.
Can I use Health Club Hukka's services as an Hukka Xpress member?
By showing your valid Hukka Xpress member card at Health Club Hukka’s reception, you are eligible for one day visit for 10 euros (normal price 20 €).
Some membership benefits, for example the use of Pikku-Hukka childcare services, online booking, and attending workshops and events, are restricted for one day visitors.
As a Hukka Xpress member you also have the option to upgrade your membership to Health Club Hukka for less than usual – read more here!
Renting, transferring or borrowing a membership card
The Hukka Xpress membership and membership card are personal and cannot be rented, borrowed or used by anyone other than the person who signed the contract. Possible abuses result in a penalty of 250 euros and a possible ban on membership or immediate termination of membership.
Can I train with my client at Hukka Xpress?
Hukka Xpress personal training services are reserved for Hukka Xpress personal trainers only and no other personal training service is allowed.
If you are interested in becoming a personal trainer at Hukka Xpress, you can send us an email to info@nullhukkaxpress.net for more information.
Do you have infrared or Finnish sauna in the centres?
The gyms of Hukka Xpress have shower and washing rooms as well as comfortable dressing rooms. We do not provide infrared saunas or Finnish saunas for our customers.
Photography
Guidelines for taking photos and videos
At Hukka Xpress gyms, you can take photos and videos for personal use. However, please be mindful of others and do not photograph or record other people without their consent. This also applies to individuals who may appear in the background. Additionally, avoid taking photos or videos in changing rooms and shower areas.
To take photos or videos for marketing materials or commercial collaborations with other companies, you need a separate permission. For more information, please contact info@nullhukkaxpress.net.
I am a trainer, can I create content in the gyms?
Creating content for the purpose of selling or promoting training services is only allowed for Hukka Xpress trainers. However, Hukka Xpress facilities can be rented for producing training materials or similar content under a separate agreement at a daily/hourly rate. For more information, please contact info@nullhukkaxpress.net.
Other questions
When is the best time to train if you want to train in peace?
According to our experience, Hukka Xpress gyms have the most peaceful training times during the day from 5 a.m. to 4 p.m. and at night from midnight to 5 a.m. Of the weekdays, Thursdays and Fridays are quieter in the gym. The gyms are busiest from Monday to Wednesday from 17:00 to 20:00.
Safety
Safety at Hukka Xpresses is important to us.
In all of our centers, you can find initial extinguishing equipment and call buttons for the security guard.
The security company PoKo makes surveillance rounds and checks membership cards. Please prove your identity when asked.
Storage of goods
At Hukka Xpresses, you can find lockable lockers in the dressing rooms, for which you need your own padlock. The thickness of the padlock handle should be 6-8 mm. The collar of the lock must not be thinner than 6 mm, otherwise the lock will not work properly.
Please empty your locker after training for the next user.
We periodically empty the cabinets that have been locked for a long time and deliver them to the lost goods office https://www.pplp.fi/
Hukka Xpress is not responsible for the member’s personal property.
Found goods
Hukka Xpress centers have lost and found boxes in the lobbies. We deliver found goods monthly to the found goods services of PPLP: https://www.pplp.fi/