Frequently asked questions

Our gyms do not have staff on site but you try out Hukka Xpress gyms by purchasing a 10 € one-time visit in our online store. The one-time visit is activated immediately after purchase and is valid for the day of purchase. Check-in to the gym is done via the Hukka Xpress app, which you need to download to your device.

If you choose to join Hukka Xpress within 14 days of your visit, the price of 10 € will be compensated to you in your first billable membership fee after joining.

Remember to bring a padlock with you, if you want to keep your bag in a locked cabinet during your exercise.

Everybody over 15 years of age are welcome to test our facilities!

Buy one-time visit here!

Hukka Xpress memberships require 15 years of age. All our memberships use the e-invoice system and thus require a Finnish personal number and a valid Finnish ID.

Buy your membership here!

Download the Hukka Xpress app from the App Store or Google Play. You can access the gym using the app.

Logging in with the app:
When you arrive at the gym, open your app, tap the orange key icon in the bottom right corner of the home screen, and scan the QR code at the door reader.

If you are an old member and haven’t downloaded the app yet, you need to change your password when first logging in.

If, as a new member, you are unable to use a smartphone and the app, please contact info@nullhukkaxpress.net. The membership card costs 9€, which will be added to your next membership payment. Cards are sent by mail, with a delivery time of approximately 7 business days.

First, make sure you have the Hukka Xpress app and a valid membership for the correct gym. The Liikuntakeskus Hukka app does not work for logging into Hukka Xpress if you have a Hukka Xpress membership.

If you have the correct app and membership, check that your membership fee has been paid. Access to the gym is denied if the membership fee has not been paid within 14 days of the invoice due date. Please note that you will only be able to access the gym once the payment is marked as “paid” in the app or in your account. Depending on the payment method, it may take a few business days for the payment to be registered in our system. The invoice must always be paid using the provided details and reference number; otherwise, the payment will not be registered as completed.

Make sure you have granted the app permission to use your camera. You can enable camera access by going to your phone’s settings, selecting the Hukka Xpress app, and allowing camera usage.

You can view membership terms and conditions them here. You will also be asked to read and agree to the terms when you join.

The age limit for Hukka Xpress is 15 years. We require parental consent from all minors. Please ask your guardian to send us an informal consent to info@nullhukkaxpress.net.

Hukka Xpress membership can be cancelled before the expiry of the fixed-term contract if you move further than 75 kilometres from the centre of Oulu. The term of notice required is one calendar month. Send your notification complete with appendices via the Hukka Xpress app or by logging in to you Oma tili account. As proof,  present a copy of your notification of change of address to the Local Register Office and Posti, the rental agreement for your flat, or a certificate from your place of employment.

If your children are over 15 and have their own membership, we welcome them! Hukka Xpress is only intended for people over 15 years old, and the membership is personal, so exercising with children younger than that is not possible in the gym.

If you want to exercise with children, Health Club Hukka membership includes free child care. In addition, 8-14 year olds have their own HukkaJuniori membership.

Paid Membership Freeze

As a Hukka Xpress member, you can freeze your membership for a fee of €9 per month for 1 to 3 months at a time. Paid freezes can be used for a maximum of 3 months within a calendar year. The freeze does not affect the free freeze months included in loyal member benefits, and membership fees are not charged during the freeze period. The fee is billed in a single invoice, with the due date on the 5th day of the month following the freeze request. You can easily manage the paid membership freeze yourself through the app or via Oma tili page.

Other Freeze Options

Memberships can also be frozen due to pregnancy, military service, a serious illness, or a medical leave lasting more than 14 days. Please remember to attach the necessary documentation for your freeze request.

Additionally, you can pause your membership using loyalty freeze months included in our customer benefits. Check the latest loyalty benefits here.

You can request a membership freeze directly in the app by going to Profile / My Subscriptions and clicking the three dots next to your active membership. This can also be done via the Oma tili browser version on your personal page under My Subscriptions.

Freezes are always credited toward future membership fees and cannot be applied to outstanding payments or converted into cash.

Did you know that if you need a break from training, you can freeze your membership for €9 per month instead of canceling? This way, you won’t lose your loyalty benefits! Freezing your membership is easy to do through the app or via Oma tili page.

If you still wish to cancel your membership, you can do so directly in the app by going to Profile / My Subscriptions and clicking the three dots next to your active membership. This can also be done via the Oma tili browser version on your personal page under My Subscriptions.

Please note that memberships have a one-calendar-month notice period. This means that if you cancel your membership this month, it will end at the end of the following month. If your membership has a fixed-term contract, it will only end once the contract period has expired.

If you have an annual membership that has already passed its fixed term and you want to cancel it before the billing cycle ends, or if you have already received a new annual invoice, please contact info@nullhukkaxpress.net.

Not paying an invoice does not replace a cancellation request or remove payment obligations. A written cancellation request is always required to end a membership.

You cannot pay your membership when joining with a sports benefit. This means you must have an active membership to use the sports benefit for payments.

Once you have an active membership, you can make a payment using one of the following methods:

You can complete the payment remotely via your service provider’s app and send us a receipt. We do not accept physical sports benefit vouchers. Follow these steps:

• Use the search function in the app to find “Hukka Xpress” as the payment location.
• Enter the desired amount and confirm the payment.
• Send the payment receipt to info@nullhukkaxpress.net. We will deduct the amount from your next membership fee.

You can use your sports benefit for any amount, and it does not need to be a round sum. Please note that the processing time is 14 days, and using sports benefits requires an active membership. We recommend making payments for multiple months at once.

E-invoice & monthly billing

When you join as a member, you will automatically receive an e-invoice proposal in your online bank on the next day after joining. Please note that in some banks, the e-invoice proposal is only visible when logging in via a browser. Make sure to accept the proposal in your online bank to activate the monthly payment.

If you do not receive the e-invoice proposal, you can also set up the e-invoice manually by following these steps:

1. Log in to your online bank and start a new e-invoice agreement.
2. Search for the biller Hukka Oy or Liikuntakeskus Hukka.
3. Use your membership number as the identifier – you can find it in the Profile section of the app or in the order confirmation email you received after joining.

If you don’t activate e-invoicing, you will receive future membership fee invoices by email, or you can also pay them via the app or your Oma tili account.

Please note: Access to the gym will be denied if the membership fee is not paid within 14 days of the invoice due date.

Change in billing method

If you wish, you can change your billing to an annual fee or a monthly bill. Contact info@nullhukkaxpress.net.

Debt collection

B2-Impact is responsible for the debt collection of Hukka OY. For inquiries regarding collection invoices, please contact: https://www.b2-impact.fi/yhteystiedot/

Please note that failure to pay the invoice does not replace the membership termination notice and does not remove the obligation to pay.

Our gyms do not have staff on-site, but the facilities and services are designed to be user-friendly, ensuring that working out is smooth, effortless, and enjoyable independently. Our customer service operates digitally. If you have any questions, go through our FAQ page first or use our chatbot.

If you can’t find an answer to your question, you can contact us via this form, or by sending an email to info@nullhukkaxpress.net. You can also call our phone service, which is available twice a week. See our customer service contact details here.

As a thank you for your commitment we have a loyalty system for Hukka Xpress members. You will receive your first loyal member benefits after your membership has lasted continuously for one year. With a five-year membership, you get even more loyalty benefits. Read more.

As a Hukka Xpress member, you also get valuable benefits from our many different partners. See Hukka Recommends! benefits here (in Finnish).

If you wish, you can gain access to all Hukka Xpress gyms instead of just your designated gym, by paying an additional monthly fee as little as 9 €. You can upgrade your membership using this form on our Contact page.

Check here to see, whether the Loyal Member Benefit system applies in your case.

If you’ve joined Hukka Xpress before June 1st, 2021, you automatically have access to Hukka Xpress Rotuaari and Alppila.

You can change your home gym with this form on our Contact page. We charge a service fee of 9 euros for the change of home gym. You will receive a confirmation in your e-mail when the change has been made.

Check here to see the effect of the Loyal member benefit system on changing the home gym.

By showing your valid Hukka Xpress member card at Health Club Hukka’s reception, you are eligible for one day visit for 10 euros (normal price 20 €).

Some membership benefits, for example the use of Pikku-Hukka childcare services, online booking, and attending workshops and events, are restricted for one day visitors.

As a Hukka Xpress member you also have the option to upgrade your membership to Health Club Hukka for less than usual – read more here!

The Hukka Xpress membership is personal and cannot be rented, borrowed or used by anyone other than the person who signed the contract. Possible abuses result in a penalty of 250 euros and a possible ban on membership or immediate termination of membership.

Only Kuntokompassi coaches are allowed to offer personal training services in our gyms. Coaching by other providers is not permitted. Likewise, creating content for the purpose of selling or promoting coaching services is allowed exclusively for Kuntokompassi coaches.

The gyms of Hukka Xpress have shower and washing rooms as well as comfortable dressing rooms. We do not provide infrared saunas or Finnish saunas for our customers.

At Hukka Xpress gyms, you can take photos and videos for personal use. However, please be mindful of others and do not photograph or record other people without their consent. This also applies to individuals who may appear in the background. Additionally, avoid taking photos or videos in changing rooms and shower areas.

To take photos or videos for marketing materials or commercial collaborations with other companies, you need a separate permission. For more information, please contact info@nullhukkaxpress.net.

Creating content for the purpose of selling or promoting training services is only allowed for Hukka Xpress trainers. However, Hukka Xpress facilities can be rented for producing training materials or similar content under a separate agreement at a daily/hourly rate. For more information, please contact info@nullhukkaxpress.net.

According to our experience, Hukka Xpress gyms have the most peaceful training times during the day from 5 a.m. to 4 p.m. and at night from midnight to 5 a.m. Of the weekdays, Thursdays and Fridays are quieter in the gym. The gyms are busiest from Monday to Wednesday from 17:00 to 20:00.

Safety at Hukka Xpresses is important to us.

In all of our centers, you can find initial extinguishing equipment and call buttons for the security guard.

The security company PoKo makes surveillance rounds and checks membership cards. Please prove your identity when asked.

At Hukka Xpresses, you can find lockable lockers in the dressing rooms, for which you need your own padlock. The thickness of the padlock handle should be 6-8 mm. The collar of the lock must not be thinner than 6 mm, otherwise the lock will not work properly.

Please empty your locker after training for the next user.
We periodically empty the cabinets that have been locked for a long time and deliver them to the lost goods office https://www.pplp.fi/

Hukka Xpress is not responsible for the member’s personal property.

Hukka Xpress centers have lost and found boxes in the lobbies. We deliver found goods monthly to the found goods services of PPLP: https://www.pplp.fi/