Frequently asked questions
Am I possibly exposed to COVID-19 while training?
In case of a possible exposure, we will personally contact the members who were at the center at the same time based on their login information. Make sure to log in every time you enter the gym with your membership card and that your contact information is up to date. If you have taken care of the above and have not received a message from us, you haven’t been present at the time of possible exposure.
Where can I view your membership terms?
Our membership terms and conditions are explained on the membership agreement page, where you’re also asked to aknowledge them as you join. You can also view them here.
Is there any way I could test your facilities?
You’re welcome to try out our gyms anytime you like by buying a one-time visit! You’re provided with a day-specific door code, that gets you excercising in no time. The one time visit is puchaseable at our web shop: Hukka Xpress Alppila – Rotuaari – Heinäpää.
The price, €10, will be compensated to you in your member fee, if you join Hukka Xpress in 14 days from your test visit.
Remember to bring a padlock with you, if you want to keep your bag in a locked cabinet during your excercise.
Everybody over 15 years of age are welcome to test our facilities!
Where can I get the membership card / when can I start training?
Within a few days of joining online. You can pick up your membership card at Health Club Hukka (Isokatu 99) after you have successfully requested membership and your request has been processed. This usually takes about 1 to 3 weekdays. We will notify you by email once your membership has been processed and your membership card is ready to be picked up.
If you are unable to join online, please contact firstname.lastname@example.org in order to apply for a membership with us.
Can I use exercise vouchers to pay for my membership?
Yes! At Hukka Xpress, we accept Eazybreak, Edenred, Smartum card, Virike voucher, ePassi Sportti&Kulttuuri, sport and culture vouchers, Ticket Mind&Body, Ticket Duo, Tyky vouchers and Tyky Online. After your membership request has been processed, these methods of payment can be used at the reception of Health Club Hukka (Isokatu 99).
Can I use Smartum to pay for a whole year in advance?
Yes, you can! By entering the appropriate codes in the ”Join us” section of our website, you will be forwarded to a joining page where you are instructed to fill in your details, to accept our terms and conditions and to pay the nominal fee of €1 using your online banking service.
After the processing of the membership request (1 to 3 weekdays), you can pay the rest of your 12-month membership fee at Hukka reception (Isokatu 99). As means of payment, you may use exercise vouchers or any of the other methods of payment mentioned in the previous answer and cash.
I fell ill and still have still left some time in my fixed-term contract. Am I tied up for the whole year?
Although in fixed-term membership there is in principle no possibility for suspending membership, suspension due to pregnancy, military service and severe illness is possible. A suspension resulting from the above reasons can be refunded during the validity of your membership after the first 12 months of membership have been paid for. The refund will be made for any full months of suspension.
What if I move out of Oulu during my membership?
Hukka Xpress membership can be cancelled before the expiry of the fixed-term contract if you move further than 75 kilometres from the centre of Oulu. The term of notice required is one calendar month. Send your notification complete with appendices to email@example.com. As proof, you can present a copy of your notification of change of address made to the Local Register Office and Posti, the rental agreement for your flat, or a certificate from your place of employment.
Can I rent my own membership and if so, how?
No. You may not rent out your membership at Hukka Xpress or borrow it to someone else.
Can I borrow the membership card to a friend when I don’t need it myself?
No. The membership and the card are personal, and they may not be borrowed to or used by anyone other than the person whose signature is in the contract. Misuse of membership or card can lead to losing the right to use the membership or immediate cancellation of membership.
How can I cancel the membership?
You can cancel your membership using this cancellation form.
How much does membership at Hukka Xpress Rotuaari cost if I am already a member at Hukka Xpress Alppila, or vice versa?
By joining before 1st of June you get access to both Hukka Xpress Alppila and Hukka Xpress Rotuaari with one price – only 18 €/month! Read more info here.
How to buy a membership?
You need a Finnish social security number and a bank account to join our gym. You can fill out the application at www.hukkaxpress.net/join.
Can I train with my client at Hukka?
The training services at Hukka Xpress are reserved for personal trainers employed by Hukka, and no other commercial training instruction is allowed at the gym.
Can I exercise at Hukka Xpress with my children?
If your children are older than 15 years of age and they have their own membership, they are more than welcome! Hukka Xpress is only for persons older than 15, and the membership is personal, so exercising with younger children is not possible. If you wish to bring the kids and perhaps get them to exercise a little, Health Club Hukka on Isokatu offers a free child care service for members. In addition, 8–15-year-olds are eligible for a HukkaJunior membership.
Do you have infrared or Finnish sauna in the centres?
The gyms of Hukka Xpress have brand new shower and washing rooms as well as comfortable dressing rooms, but as we choose to focus on the essential, we do not provide infrared saunas or Finnish saunas for our customers.
I lost my scarf on my trip to the gym, where should I look for it?
Hukka Xpress Alppila has a lost and found cabinet in the lobby. From this cabinet all lost and found items are delivered to the Office for lost and found items for the Oulu Region, on a weekly basis, so if you lost your item more than a week ago, please enquire at www.pplp.fi!