Hukka Xpress membership terms and conditions

This membership agreement is concluded between Hukka Xpress (Hukka Ltd, Hukka Health Club, we/us) and the member (you). You unconditionally accept the terms and conditions herein and enter into this agreement upon receipt of online payment.

TERMS OF THE AGREEMENT

12-month membership

  1. The membership becomes valid upon payment of the joining fee and the membership fees for the current month and the following full calendar month, as well as the completion of the e-invoice agreement for payment of upcoming monthly fees. The responsibility for completing and accepting the e-invoice agreement lies with you. Hukka Ltd reserves the right to reject the membership agreement, for instance due to a bad credit record.
  2. The membership may be terminated in writing during the first month without observing the statutory period of notice. The joining fee and the membership fees for the current month and the first full calendar month that have already been paid will not be refunded.
  3. The monthly membership fee is debited from your bank account either via e-invoice or direct payment on the fifth (5th) day of each month.
  4. You are responsible for making the agreement for e-invoicing or direct payments with your own bank. The monthly e-invoice agreement can be made online, whereas it is advised to visit the local branch of your bank to make the agreement for direct payments. You are obliged to ensure that you receive and pay the relevant invoices. If, for any reason, you do not receive the e-invoice in due time, you must notify one of the staff members at Hukka Xpress without delay.
  5. The membership is subject to regular monthly payments that are made over at least twelve (12) consecutive calendar months and in accordance with the membership agreement, after which the membership will continue as an indefinitely valid permanent agreement without further notice. Introductory offers that include discounted months extend the length of the membership term. After twelve (12) months, you may terminate your membership with a notice period of one (1) calendar month. If you wish to terminate your membership, the notice must be given in writing by the last day of the month. Thus, we will charge the membership fee for the following calendar month and your membership will continue to be valid for the duration of that month.
  6. If we have not been able to successfully charge your monthly payment or e-invoice by the due date, we are entitled to assign the debt collection and recovery to a third party, and any overdue payment reminders or debt collection charges will be added to the invoice.

Month-to-month membership

  1. The membership becomes valid upon payment of the agreed joining fee and the membership fees for the current month and the following full calendar month, as well as the completion of the e-invoice agreement for payment of upcoming monthly fees. The responsibility for completing and accepting the e-invoice agreement lies with you. Hukka Ltd reserves the right to reject the membership agreement, for instance due to a bad credit record.
  2. The membership may be terminated in writing, with a notice period of one (1) calendar month. The joining fee and the membership fees for the current month and the first full calendar month that have already been paid will not be refunded.
  3. The monthly membership fee is debited from your bank account either via e-invoice or direct payment on the fifth (5th) day of each month.
  4. You are responsible for making the agreement for e-invoicing or direct payments with your own bank. The monthly e-invoice agreement can be made online, whereas it is advised to visit the local branch of your bank to make the agreement for direct payments. You are obliged to ensure that you receive and pay the relevant invoices. If, for any reason, you do not receive the e-invoice in due time, you must notify one of the staff members at Hukka Xpress without delay.
  5. After the month during which you became our member, your membership will continue as an indefinitely valid rolling agreement without further notice. Introductory offers that include discounted months will extend the length of the membership term. You may terminate your membership with a notice period of one (1) calendar month. If you wish to terminate your membership, the notice must be given in writing by the last day of the month. Thus, we will charge the membership fee for the next calendar month, during which your membership will continue to be valid.
  6. A month-to-month membership can be upgraded to a fixed-term membership without an additional joining fee. The modification period for contract upgrades is one (1) calendar month.  You can upgrade your contract to a fixed-term membership by sending an e-mail request to info(at)hukkaxpress.net.
  7. If we have not been able to successfully charge your monthly payment or e-invoice by the due date, we are entitled to assign the debt collection and recovery to a third party, and any overdue payment reminders or debt collection charges will be added to the invoice.
  8. You can terminate your membership by sending an e-mail request to info(at)hukkaxpress.net.

12-month prepaid membership

  1. The membership becomes valid upon payment of the agreed joining fee and the annual membership fee in its entirety. Introductory offers that include discounted months will extend the length of the 12-month membership term. The 12-month membership is a fixed-term agreement and the prepayment is non-refundable.
  2. After the 12-month membership term expires, the agreement continues automatically without a definite termination date, unless the membership is terminated at the latest by one (1) calendar month before the end of the agreement period. For instance, an agreement that is due to expire on the 30th of April must be terminated by the 31st of March at the latest. If you wish to terminate your membership, the notice must be given in writing. Thus, the membership term expires at the end of the agreement period that is in force at the time in question. You are responsible for any charges associated with the membership during the entire period of validity, including the month when the termination notice is given and the month at the end of which the membership expires.
  3. You can request for the invoicing method to be changed by sending an e-mail request to info(at)hukkaxpress.net.

General terms of the membership

  1. The joining fee and the membership fee payments (for the current month and the following full calendar month, or the period of twelve (12) months, depending on the membership type) are always due immediately upon joining. For memberships that include a monthly invoicing agreement, the payment is made on a monthly basis either through e-invoicing or direct payments. These terms of the membership serve as an advance notification of the payments to be collected. For the 12-month membership, the annual membership fee must be paid in its entirety at once.
  2. We are entitled to terminate your membership due to unpaid membership fees, misconduct or unacceptable behaviour that violates the atmosphere of the Hukka Health Club.
  3. You must be over 15 years of age in order to become a member of Hukka Xpress. If you are under the age of 18, your guardian or provider is always primarily responsible for all the fees and charges associated with your membership. Therefore, we require the signature of the guardian or provider on all membership agreements that are made in the name of a minor. The Hukka Xpress membership agreement for a minor will not take effect until it has been approved by the guardian or provider.
  4. Anyone exercising or using the facilities at Hukka Xpress does so entirely at their own risk. Hukka Xpress is not liable for any personal injuries occurring during your visit to the Health Club and you are responsible for ensuring that the level of your physical and mental fitness is such that you are capable of using the services of the Health Club.
  5. Hukka Xpress is not responsible for the personal belongings of members.
  6. We reserve the right to change the prices of our products or membership agreements.
  7. You cannot transfer the Hukka Xpress membership, or grant the right of its use, to another person. In principle, the membership agreements cannot be suspended or paused temporarily. However, exceptions are made in the event of pregnancy, serious medical condition or military service. The periods of suspension will be refunded during the membership term, once the first twelve (12) months of membership fees have been paid. The period of suspension will be refundable on submission of appropriate written documentation.
  8. Your first membership card is free of charge. If you misplace your membership card, we will charge five (5) euros for a replacement card.
  9. By joining the Health Club you authorise Hukka Xpress to check your credit status.
  10. Your membership card is personal and it must be taken along with you when you visit the Health Club. You, as the cardholder, are responsible for proper storage and use of the card. The validity of the membership card is limited and it must be renewed upon expiration in accordance with the price detailed on the price list. Only cardholders have the right to access the premises. The membership card may not be disclosed to third parties. In the event of misuse, Hukka Health Club reserves the right to issue you with a fine of 250 euros and recover any additional costs or expenses that have incurred as a result of the non-compliance.
  11. After you have made a monthly e-invoice/direct payment agreement, it is your responsibility to activate the e-invoicing/direct payments with your own bank within five (5) banking days after entering the agreement. You can do this at the local branch of your bank or online.
  12. The Hukka Xpress monthly membership fee is debited from your bank account either via e-invoice or direct payment on the fifth (5th) day of each month. In case your account does not have sufficient funds to cover the membership fee, a debt collection charge of five (5) euros will be charged by the service provider. In the event of a failed payment from your account, you are responsible for covering the monthly membership fees that are due to be paid.
  13. At present, we charge a five (5) euro processing fee for each paper invoice and the interest on overdue payments is 7.5%. The level of interest is dictated by the Finnish Interest Act. The overdue payment reminders and debt collection invoices are sent by debt collection and reminder services at Cash-In.
  14. It is your responsibility to notify us in writing in case there are any changes to your contact details or invoicing information. If you have provided us with incorrect contact details that result in debt collection charges, processing fees or other additional charges, you will be responsible for paying them.
  15. You alone are responsible for ensuring that your state of health permits you to use the services of Hukka Xpress.
  16. Hukka Xpress is intended primarily to be used as a training facility, and you must conduct yourself in a manner that does not interfere with the use and enjoyment of the facilities for other members. When at the gym, you are obliged to follow instructions and etiquette. The gym equipment and facilities must be used in accordance with the written or oral instructions provided. If these terms and conditions are violated, we are entitled to limit the amount of time you can spend at the Health Club, suspend your membership or remove your right to use the facilities altogether. If we remove your right to use the facilities and terminate your membership, a period of notice of one (1) calendar month is applied, during which you are obliged to pay your membership fee as per usual.

Payments by Visa, Visa Electron or MasterCard:

If you wish to pay with Visa, Visa Electron or MasterCard, Hukka Ltd solely acts as the marketer of products and services and provide the products to the customer. Any claims for compensation are handled by Paytrail Ltd.

When purchases are made with Visa, Visa Electron or MasterCard, Paytrail Ltd operates as the merchant of the products and the trade transaction takes place between the customer and Paytrail Ltd. The merchant is responsible for all the trade-related obligations. Paytrail Ltd is also the recipient of the payment.

Paytrail Ltd, Business ID: 2122839-7
Ohjelmakaari 10
FI-40500 Jyväskylä, FINLAND
Tel: +358 (0) 207 181830

Online banking

Paytrail Ltd (2122839-7) provides the payment and financial services for online payments in co-operation with Finnish banks and credit institutions. Paytrail Ltd buys the remittance and disburses it to the merchant. From the customer’s perspective, the service functions like conventional online payments.

Instructions for e-invoicing:

Hukka Xpress uses e-invoicing to charge monthly membership fees. In order to pay for your membership by e-invoicing, you must have a Finnish personal identity code. The instructions for setting up e-invoicing can be found below:

  1. In order to activate e-invoicing, log into your online bank, go to the payment section and select ‘Hukka Oy’ as the payee.
  2. Check your membership card for your customer number (customer code) and enter the digits in the required field.
  3. Select the option for the invoice to be debited automatically from your account every month. When this option is selected, you will receive a monthly notification well in advance confirming that the outstanding amount will be debited from your account. If you have not selected the automatic debit payment option, you are required to approve the e-invoice in your online bank every month before the membership fee payment will be debited from your account.
  4. If another Hukka Xpress member uses the same account as you for paying their membership fees, you will have to authorise the e-invoicing for each member by following the same procedure but entering their customer number in the required field instead. If you fail to set up the e-invoice agreement with your bank or do not approve the e-invoice by the due date, we are entitled to assign the debt collection and recovery to a third party, and any overdue payment reminders or debt collection charges will be added to the invoice