Download the new Hukka Xpress app!
- News
Hello Xpress member, we have now begun transitioning to a new ERP-system. The transition period will bring changes to how you check in at the gym. Please carefully read the instructions below on how to check in and how to start using the new system.
Old membership cards still work
- New door readers are being installed at gyms in phases. The new readers have been installed already to Alppila and Heinäpää. The old readers will function as usual until the new ones are installed, after which they and any PIN codes will no longer be in use.
- You can recognize the new door reader by its appearance. The new reader has a screen displaying a QR code and a blue ring below it.
- Once the new reader is installed at your gym, you can check in by holding your membership card near the blue ring. With the new door reader, you can also enable mobile check-in! Instructions for using the new app are provided below.
We recommend downloading the app and familiarizing yourself with it right away. From now on, membership management will be handled via the new system.
How to start using the new app:
- Download the app to your device from App Storesta tai Google Play. Alternatively, open the App Store or Google Play Store and search for “Hukka Xpress”.
- Click “Forgot password” and enter the email address you used in our previous system.
- You will receive a link via email to reset your password.
- Log in to the app using your email address and new password.
- On the Explore page, select your home gym from the location button at the top.
The same login credentials can also be used to access the new system via a browser. You can reset your password in the browser by clicking the “Log in” button and then “Forgot your password?” From the browser, you can manage your membership and track your workout history, but you cannot use it to check in at the gym.
Checking in with the app:
- Upon arriving at the gym, open your app.
- Click the orange key icon at the bottom right corner of the app’s home page.
- Scan the QR code displayed on the door reader.
Do you have questions or need help?
With the new system, we aim to offer smoother, easier, and more modern services. However, the transition involves a lot of work for our staff, and we understand that it may raise questions.
We ask for your patience and that you carefully read all the instructions provided. You can also find answers to frequently asked questions below.
If you do not find an answer to your question below, please check this news article and FAQ page again after a few days. If you still can’t find an answer, feel free to email us at info@nullhukkaxpress.net. Please note that many others may have similar questions, so response times may be longer than usual.
Frequently Asked Questions
Will my old membership card still work?
- Membership cards are still functional for current members. However, we recommend taking the app into use and familiarizing yourself with mobile check-in as soon as possible. For new and returning members accessing the gym is only with the new app.
I don’t know the email address I used to log into the new system. What should I do?
- You can inquire about your email address or request to change it by emailing us at info@nullhukkaxpress.net.
I didn’t receive the password reset link. What should I do?
- Try again after a moment and check your spam folder. There may be a slight delay in receiving the email. If you still don’t receive the link, email us at info@nullhukkaxpress.net.
My underage child has been using my email for their account. What should I do?
- In the new system, a parent and child can no longer use the same email address. Please email us at info@nullhukkaxpress.net to update the email address if needed.
Where can I see my workout history?
- You can view your workout history under the “Workout History” section in your profile. The new system only displays workout history starting from the launch of the new system.
How do I pay with exercise benefits?
- Make a payment for your desired amount through your exercise benefit provider to Hukka Xpress and send us a receipt or screenshot of the payment to info@nullhukkaxpress.net. The payment will be allocated to your future membership fees. Please note that our processing time is 14 days, and the use of exercise benefits requires an active membership. We recommend making payments for several months at once.
How do I know if the exercise benefit I loaded earlier has been transferred? And what if there’s something unusual with my payment or billing details?
- Exercise benefits and other payment and billing details will be fully transferred to the new system during January. If you still suspect at the beginning of February that, for example, your exercise benefits haven’t been loaded correctly, please send a message to info@nullhukkaxpress.net.
How do I get discounts from Hukka Recommends! partners?
- In January, show your membership card to get the discount. Starting February, you will need to show active membership from the “Profile” and “Membership” sections in the app to claim the benefit.
How do I request a membership freeze?
- You can request to freeze your membership directly through the app or browser version. Membership freezes are possible for pregnancy, military service, severe illness, or sick leave lasting more than 14 days. Remember to attach the necessary documentation with your request. Additionally, you can freeze your membership using the loyalty freeze months included in your benefits.
How do I cancel my membership?
- You can cancel your membership directly through the app or browser version. Please note that the cancellation takes effect with one calendar month’s notice.